Free Shipping Over $20 - Australia Wide

Shipping & Returns

Wondering how long it will take to receive your premium matcha? You won't be waiting long - Hello Matcha will arrive in your mailbox in double quick time. 

Orders are processed within 24 hours and dispatched from our Port Macquarie warehouse every Monday, Wednesday and Friday. 

Domestic (Australia)

  • FREE SHIPPING on all orders!
  • Tracking available on all orders via Australia Post.
  • Estimated 2-5 business days to arrive, depending on your location.

International (Rest of world)

  • Standard Shipping available for most locations, estimated 6+ business days to arrive.
  • Express Shipping available for some locations, estimated 2-4 business days to arrive.
  • Tracking available on all orders via Australia Post.
  • Pricing based on Australia Post international delivery zones.



Hello Matcha is so confident in our product, that we offer a 100% refund minus postage, if not fully satisfied, when returned within 10 days.

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 1 Hay St Port Macquarie New South Wales 2444.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to: 1 Hay St Port Macquarie New South Wales 2444

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.